Frequently Asked Questions

A screen and recoat is a cosmetic method that adds a clear coat of poly. Not all floor conditions are candidates for this process. Floors should be in a decent condition with the existing color in good shape. It will take care of minor scratches and dullness; it will not solve deep gauges nor scratches in the color.

A screen and recoat is pretty clean process. The floors are not sanded; rather they are just lightly buffed to abrade the existing finish allowing additional coats of finish to adhere. This gives your floor added protection and sheen.

Most jobs only take one day to complete, but it ultimately depends on the size and scope of the job.

Usually, we add 2 coat of polyurethane, especially if it’s a heavy traffic area such as a kitchen. You may choose from 4 sheen levels: Gloss, Semi-Gloss, Satin and Matte. Currently, satin is the most popular sheen. We usually use water-based products, however, depending on your preferences, oil-based is available as well.

Usually we can refinish pine floors, provided that they are in relatively good condition and thick enough to refinish. They will often be a slightly different color vs. oak flooring as the wood species and graining are different and they absorb stains differently.

We will remove and haul away flooring materials that are currently on top your hardwood as well as prep and/or repair the exposed hardwood floor for restoration. Some of our customers prefer to do this work themselves; others prefer that we do this work.

With regular maintenance and cleaning, the finish should last anywhere from 7 to 10 years. If there is a lot of foot traffic, then it could last a little shorter than that.

Hardwood floors have several health benefits that arise from the fact that wood is completely a natural substance. It has no side effects as there is nothing artificial about it. It is resistant to collection of dust, pollen and other allergens allowing it to maintain a pollution free air at home.

Removing scratches from floors can be a simple or daunting task depending entirely upon the type of scratches. If they are light and not too deep, you can get rid of them with the help of a touch up kit available at most flooring stores or you can order one online after verifying the source of supply. Remember to test the contents of the kit on small area to check for reactions before you actually use it. If the scratches are deeper and refuse to go away, you need to hire professional help to get them removed, who will evaluate the amount of damage done and accordingly recommend replacement or repairs.

Yes. We can repair your existing hardwood floor, but only after proper scrutiny and evaluation of damage.

Hardwood flooring is one of the easiest types of floor to maintain. We recommend vacuuming regularly using a soft bristle brush, and using the recommended cleaners when needed to restore the shine. We would also recommend using tap-in or self-adhesive chair glides to protect all flooring from becoming scratched by legs of furniture.

Some of the better quality engineered wood floors have a 1/8″ thick finish layer and can be sanded and refinished 1 or maybe 2 times. The sanding and refinishing of an engineered wood floor is best done by an experienced hardwood flooring refinisher. If you have heat vents in your floor you can remove a heat cover to get a side view of your wood floor. This will help you check to see how thick you finish layer is. Always consult with the manufacturer to see if they recommend sanding and refinishing of the engineered wood floors.

Each have their specific uses and the answer depends on your lifestyle and specific needs. Solid wood should be in a moisture-controlled environment. Solid wood strip or plank is usually nailed down, when it will require a timber sub floor, but narrow planks can be glued. Engineered wood flooring consists of a multi-plied, cross-stacked backing with a top layer of your selected species. Engineered wood flooring can be installed in areas where solid wood is not compatible due to moisture.

Most floors will change in colour over a period of time, but to what extent depends largely on the species of wood and where it is situated. Some woods lighten slightly when exposed to light and others darken. If your floor is in a room where there is a lot of sunlight i.e. a conservatory, then the colour change may be more noticeable.

We believe that regular cleaning combined with an occasional deep hardwood floor cleaning by our hardwood floor cleaning professionals will preserve the look, feel and richness of your investment. Follow these steps for a healthy home and healthy floors:
• Regular cleaning– Dust or vacuum your hardwood floors on a regular basis. This will help prevent any dust particles from accumulating.
• Shoes off- The best piece of advice I can give you is to take your shoes off while inside. It is amazing what a big impact this can have.
• Tend to Spills Immediately – Spills happen but what can’t happen is an untreated spill. The quicker the spill is cleaned, the less likely it is to cause staining.
• Entry Mats and Rugs – The properly placed mat or throw rug can relieve pressure from your hardwood floor investment. Treat your hardwood like you want it to last 100 years and it will!
Prevent Furniture Scraping – On occasion, you may rearrange your furniture. When you do, be sure to lift, not drag the furniture. Also, it’s important to use felt pads underneath furniture (especially chairs) and entry mats at the doorways.

Industry experts say that felt tips on chairs are a better option than plastic tips, which can mark floors. Also, we recommend that you stay away from rolling chairs as these tend to do a lot of damage to hardwood floors.